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Shipping and Returns
Are deliveries made on Saturdays?
 
We use UPS and the US Postal Service. If standard shipping is chosen, we will choose the most economical option. This could mean either UPS Ground, US Priority Mail, or US Standard Mail. US Mail is delivered on Saturdays and UPS typically does not delivery on Saturdays. If one of the UPS Air options is chosen, Saturday delivery may be an option to some locations. If Saturday is of significant importance to you, please contact us before placing an order.
Can I send a kit directly to a friend as a gift?
 
Any order can be sent to a separate shipping address as long as you provide an accurate billing address when paying by credit card.

To send to an alternate address: When you are first filling out the order information during checkout, use your billing address. Then, if you would like to send your purchase directly to another address, in the "Shipping Information" section select "a different address." Orders cannot be split between two addresses; the entire order will be sent to the shipping address only.

We do not offer gift wrapping at this time because various items may ship from alternative warehouses. However, you may put a gift message in the "order comments" section at checkout. The packing slips never include price information.
Do you require a signature for delivery?
  We do not request or require a signature for our shipments. However, we cannot force the driver to leave your package if no one is home. If you live in a relatively low crime area and the risk is small, the driver will usually leave the package at your door or other safe area, but it is solely up to your the driver's discretion whether or not to leave your package on your doorstep or with a neighbor.
Do you ship to military addresses?
 
Yes, we do.  Orders to military addresses are shipped by USPS. In addition to the delivery time that it takes to get your order to the APO or FPO by USPS, you will have to wait on the military to then deliver the package to you. This could be days or weeks. Unfortunately, we cannot help speed up this process.
How many days will it take for me to receive my order?
 
Free Standard Shipping
We offer free standard shipping on retail (not wholesale) orders of $50 or greater and shipping to an address located within the United States. It will take four to seven business days for you to receive your order.
UPS
UPS Ground can take anywhere from 2-5 business days from our MN warehouse location. We also offer Next Day, Second Day and 3 Day Ground Select.
USPS
USPS Priority Mail®, First-Class Mail and Parcel Post
USPS Priority Mail® and First-Class Mail shipments are delivered on Saturdays, but not on holidays or Sundays. USPS Priority Mail® typically takes two to three days to be delivered to you. First-Class Mail generally takes three to five days to be delivered to you. Parcel Post (USPS Standard) generally takes five to seven days to be delivered to you.
Orders shipping to Military Addresses
Orders to military addresses are shipped by USPS. In addition to the delivery time that it takes us to get it to the APO or FPO by USPS, you will have to wait on the military to then deliver the package to you. This could be days or weeks. Unfortunately, we cannot help speed up this process.
International Orders
International orders are shipped by either USPS Priority Mail International or USPS First-Class Mail International, depending on the weight of your order. Shipping charges on international orders are based on the weight of your order. Our shopping cart will automatically fill in the correct international postage required to send your order to you. USPS Priority Mail International usually takes anywhere between 6-10 days to be delivered. The time for USPS First-Class Mail International orders depends upon your location. Please note that this time period does not include any time that your order may be held in customs.
Customs charges and/or duty tax may be assessed by certain countries. You are responsible for any duties or taxes that apply to your order. We do not collect any duties or taxes from you and do not know what the amount of these duties or taxes are, if any. Please check with your country's taxing authority and customs office.
Customs may open and go through your parcel and sift through its contents. In addition, customs authorities may charge you a tax and/or duty on your shipment. This amount will be collected in addition to the purchase price you have paid us for your order.
What are my payment choices?
  During the checkout process you may choose any of our current payment options and continue to place your order. Our current options are payment by MC, Visa, Amex, Discover or PayPal.
When will my order ship and what are my shipping charges?
  Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order within one business day after your order is placed.
What is your return policy?
  Please click here for more information on returning an item.

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